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Customer Support


Context Help

If you get lost inside our Control Panel, the very first step you should take is to press the Help button, which is present on each page. A context menu will open. It includes thorough info about all the operations that you can perform on that particular page. Each popup shows up on the very same page so that you can quickly return to your work.

Video Tutorials

We have an extensive assortment of tutorial videos illustrating how to use our Control Panel. They're made for those of you who would like to see how things are being done rather than only reading articles. Thus, everyone can swiftly get to know our hosting Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the answer you are looking for, examine our comprehensive FAQ section, which contains questions asked by actual clients and offers real solutions. We frequently "revamp" our FAQ database with new entries in an attempt to cover all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't discover the solution you searching for in the Frequently Asked Questions section either, you can get in touch with our great team of customer service technicians available 24x7 and ready to help you with any problem. Each support ticket you submit will be responded to within 60 minutes (the average ticket response time being just twenty mins), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 199329

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com